EU and US
All products are shipped within 3-5 days with Express Mail services Elta ( Shipping cost is currently 5€ and free for all orders over 150€)
a)Your order is confirmed within 1-2 business days depending on the day and time of order.
b) All items can be returned within 24 days of purchase for a refund (minus any shipping charges paid)
* In case of lack of product, you will be informed immediately about final delivery.
– In inaccessible areas, delivery might be 10 to 12 business days.
All items can be returned within 24 days of purchase for a refund (minus any shipping charges paid). Please note that we are unable to accept returns on brushes and cosmetics that has been used due to hygiene reasons.
a.First email us on [email protected] with your issue and to give you the return address
b.Return the product to us in the same condition it was received and if possible with all packaging
c.Once we have received the returned goods, we will email you to inform you of this, and inspect the goods within two business days. If we consider any returned product to have been used or washed or labels are missing or removed, we may reject the return and not give a refund.
You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.
OUR PROMISE TO YOU
We guarantee our products to be free of manufacturing defects and will accept any defective item for a refund or exchange.